What’s the purpose of customer service? You might think, to fix problems. The thing is, it’s a little more complicated, and affects your investment.
Customer service is not always on our minds as leaders. It’s often seen as a cost, and little else.
What’s the purpose of customer service? You might think adidas superstar foundation black , to fix problems. With that mindset, it doesn’t make sense to invest much in it.
The thing is, it’s a little more complicated. Here are 7 purposes of customer service:
To answer questions Yes, to solve problems To educate your customers Even better, to learn from your customers To improve their experience of your company To strengthen your relationship with your customer through empathy and care To give your company another opportunity to have the desired impact.
These 7 purposes start to shift your perspective.
You can reduce your costs by designing a better product or service. By doing a stellar job at education in your manual adidas superstar pride pack uk , online, or in a video.
You can enhance your customer service ROI by learning from your customers so that you can do all these things better: design, execution, education, relationships adidas superstar paint splatter uk , and? impact.
When someone makes the effort to call or email your company, your customer is giving you a second chance.
Your customer service staff have the opportunity to not only make it better, to build your relationship, and to decide to refer you or to buy again. These members of your team can make the difference between whether your company has its intended impact or not.
That’s worth the investment.
Confusion about what you want to achieve and what it costs helps no one.
If you engage with customers, be clear about what it’s worth to your company http://www.superstarshoesuk.com/ , what it is you want to achieve, and what it costs. Then decide and do that.??
Ancient ruins littered in the world represent a rich cultural heritage. The remnants of some of these 鈥榦nce鈥?prosperous ruins can still be seen and are tourist attractions. Ancient history books muster the examples of the cities and civilizations that were demolished, deserted or buried under the sea. It is believed that human civilizations existed much before the records that history can trace. There are many hidden mysteries and fascinations in our ancient past. Inside the womb of these ruins there are clues to the civilizations that existed in the form of sunken cities, ancient structures, cryptic hieroglyphics adidas superstars womens , artwork and lifestyle. Recently, I viewed a documentary on my television linked to ATT Uverse TV, about the ten most amazing lost cities of the world. Amazed by the history of civilizations, I wanted to get into more specific information on the cultural lifestyle of the people of these lost cities. After hours of time in library and online research helped to collect the details and here I present few 鈥榤ust know鈥?lost cities.
Machu Picchu often referred to as the Lost City of the Incas is probably one the most familiar Inca civilization. This extraordinary pre-Columbian ruin is located in the mountain valleys of Peru near Cusco. It is believed to be constructed around 1450 at the time of prosperous Inca Empire. But later, when Inca Empire was conquered by Spain adidas superstar shoes , Machu Picchu fell into ruins as it was abandoned. The archaeological excavation unfolds the rich architecture of this city built under intellectual visionary. This ancient Inca citadel has left historians marvel on its landscape architecture.
Memphis in Lower Egypt is the Greek version name that the Ancient Egyptians used to denote the city and was founded during the rule of the legendary king, Menes, who united Upper and Lower Egypt. The huge city of Memphis was by far the largest settlement worldwide and reached the heights of peak as a centre of the cult of the god Ptah. As Memphis fell into the ruins, it soon became a source for cluttered stones for the surrounding settlements. Archeologists have been able to uncover the remains of the temple of Ptah and Apis and other few statues like alabaster of Ramesses II that have been partly destroyed. The Saqqara and Giza were the main necropoleis associated with Memphis.
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